Privacy Policy

MudXChem Pvt. Ltd. ("MudX", "we", "us" or "our") operates this website to provide information about, and enable enquiries regarding, our drilling polymers and process chemicals. This Privacy Policy explains what information we collect when you use this website, how we use it, and the choices you have. By using this website, you agree to the collection and use of information in accordance with this policy.

We collect information in the following ways:

a) Information you provide to us

When you submit an enquiry, request a sample, request technical documentation, or otherwise contact us through this website (including via our Contact page form, email, or phone), we may collect information such as your name, company or organisation, email address, phone/WhatsApp number, site location, product and application details, soil or water source information you choose to share, whether you have chosen to receive marketing communications from us, and any other information you include in your message.

b) Information collected automatically

Like most websites, our hosting and analytics infrastructure may automatically log certain technical information when you visit, such as your IP address, browser type, device information, pages viewed, and the date and time of your visit. This website does not currently use third-party analytics or advertising cookies; if we introduce such tools in the future (for example, Google Analytics), this policy will be updated accordingly before they are enabled.

We use the information we collect to:

• Respond to your enquiries, sample requests and requests for technical documentation (TDS, SDS, COA/MTC, etc.);
• Assess your application, site conditions and product requirements so we can recommend the appropriate product grade;
• Provide quotations, arrange samples, and coordinate order fulfilment and dispatch logistics;
• Arrange site visits or technical support where requested;
• Communicate with you about your enquiry or ongoing business relationship with us;
• Where you have ticked the optional marketing box on our Contact page form, send you occasional product updates, technical notes and offers by email, phone or WhatsApp;
• Maintain internal records, and improve our website and offerings; and
• Comply with applicable legal, regulatory and tax obligations.

Marketing communications are entirely optional. Submitting an enquiry does not require you to opt in, and we do not send marketing communications unless you have chosen to receive them. You can withdraw your consent at any time (see Section 8).

We do not sell, rent or trade your personal information to third parties for their marketing purposes. We may share information with:

• Logistics, courier and dispatch partners, solely to fulfil an order or deliver a sample to your specified site location;
• Professional advisors (such as accountants or legal counsel) where necessary for our business operations;
• Government authorities or regulators, where required by applicable law, regulation, or legal process; and
• A successor entity in connection with a merger, acquisition, or sale of business assets, subject to equivalent confidentiality protections.

This website may use strictly necessary cookies required for basic site functionality (for example, remembering your preferences during a session). We do not currently use cookies for advertising or cross-site tracking. Most web browsers allow you to control cookies through their settings; disabling cookies may affect some website functionality.

We take reasonable technical and organisational measures to protect the information you share with us from unauthorised access, alteration, disclosure or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information collected through enquiries and orders for as long as necessary to fulfil the purposes described in this policy, maintain business records, and comply with our legal, accounting and regulatory obligations, after which it is deleted or anonymised. We also keep a record of whether you opted in to marketing communications, together with your enquiry, so that we can honour your choice.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 (India), you may have the right to access, correct, update, or request deletion of your personal information held by us, and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details in Section 11 below.

If you have opted in to marketing communications, you can opt out at any time by emailing cc@mudxchem.com or telling us by phone or WhatsApp. We will stop sending marketing communications promptly. Opting out does not affect our ability to respond to your enquiries or to contact you about an order or sample you have requested.

This website and our products are intended for business and professional use. We do not knowingly collect personal information from individuals under the age of 18.

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies separately.

If you have questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact us at cc@mudxchem.com or +91 98187 67976, or write to us at: MudXChem Pvt. Ltd., DLF Prime Towers, 808-B, 8th Floor, Okhla Industrial Area Phase 1, Delhi 110020, India.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.